Privacy Policy

CHICASA respects your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. About CHICASA

CHICASA provides sleep and home comfort products designed to help people create a space that feels like home.

Our philosophy:

Make It Home.
Every Home Starts Somewhere.

We are committed to providing a transparent and trusted shopping experience while protecting the privacy and security of our customers.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

This may include:

  • Full name;
  • Email address;
  • Shipping and billing address;
  • Phone number;
  • Payment information;
  • Order details;
  • Customer service communications.

Account Information

If you create an account with CHICASA, we may collect:

  • Login information;
  • Saved addresses;
  • Order history;
  • Account preferences.

Website Usage Information

When you browse our website, we may automatically collect information such as:

  • IP address;
  • Browser type;
  • Device information;
  • Pages visited;
  • Website interactions;
  • Cookies and similar technologies.

This information helps us improve website performance and provide a better shopping experience.

3. How We Use Your Information

We use your personal information for the following purposes:

Processing Orders

Including:

  • Confirming and managing purchases;
  • Processing payments;
  • Arranging delivery;
  • Providing order updates;
  • Handling returns and warranty requests.

Customer Support

We use your information to:

  • Respond to inquiries;
  • Provide product assistance;
  • Handle after-sales support;
  • Resolve issues related to your order.

Improving Our Services

We may use information to:

  • Improve website functionality;
  • Understand customer preferences;
  • Develop better products and services;
  • Improve customer experience.

Marketing Communications

With your consent, we may send:

  • Product updates;
  • Special offers;
  • Promotions;
  • News about CHICASA.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

4. Cookies and Tracking Technologies

CHICASA uses cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used for:

Essential Cookies

Required for:

  • Website operation;
  • Shopping cart functionality;
  • Checkout processes.

Analytics Cookies

Used to understand:

  • Website traffic;
  • Customer behavior;
  • Website performance.

Marketing Cookies

Used to provide more relevant advertising through services such as:

  • Google Ads;
  • Meta advertising services;
  • Other marketing platforms.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information, please refer to our Cookie Policy.

5. Payment Information

Payments made through our website are processed by trusted third-party payment providers.

CHICASA does not directly store complete payment card information.

Payment providers process your payment information according to their own privacy policies and security standards.

6. Sharing Your Information

We may share your information with trusted service providers only when necessary to provide our services.

These may include:

Service Providers

Such as:

  • Website hosting providers;
  • Payment processors;
  • Delivery and logistics partners;
  • Customer service providers;
  • Email marketing providers;
  • Analytics providers.

These partners are required to handle your information securely and only for agreed purposes.

7. International Data Transfers

Some of our service providers may process information outside your country of residence.

Where required, CHICASA takes appropriate measures to ensure that your personal information receives adequate protection in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include:

  • Completing transactions;
  • Meeting legal requirements;
  • Resolving disputes;
  • Maintaining business records.

When information is no longer required, it will be securely deleted or anonymized.

9. Your Privacy Rights

Depending on applicable laws, including the General Data Protection Regulation (GDPR), you may have the right to:

  • Access your personal information;
  • Request correction of inaccurate information;
  • Request deletion of your information;
  • Restrict processing of your information;
  • Object to certain processing activities;
  • Withdraw consent for marketing communications;
  • Request a copy of your personal data.

To exercise your rights, please contact us using the information below.

10. Data Security

CHICASA takes reasonable technical and organizational measures to protect your personal information from:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Disclosure;
  • Alteration.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites or services.

CHICASA is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you access.

12. Children's Privacy

Our website is not intended for children under the applicable legal age for online services.

We do not knowingly collect personal information from children without appropriate parental or legal authorization.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services;
  • Legal requirements;
  • Business practices.

The updated version will be published on this page with the latest revision date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

CHICASA Customer Support

Email: support@chicasahome.com

Website: www.chicasahome.com