Return Policy

At CHICASA, we want you to feel confident when choosing your new sleep essentials. If your purchase does not meet your expectations, we provide clear and transparent return options to make your experience as simple as possible.

Please read the following return policy carefully before requesting a return.

1. Right of Withdrawal (14-Day Return Right)

According to applicable European consumer protection laws, customers have the legal right to withdraw from their purchase within 14 days after receiving the product.

To exercise your right of withdrawal:

The product must be returned within the applicable return period.
The customer must contact CHICASA customer support before returning the product.
The product should be returned in its original condition whenever possible.

For products that have been opened, used, assembled, or show signs of use, return eligibility may depend on the condition of the product and applicable regulations.

Please contact our support team first before arranging any return.

2. Return of Unopened Products

For products that are unused, unopened, and remain in their original packaging, customers may request a return within 30 days after receiving the product.

The product must:

Remain unopened and unused.
Be in its original packaging.
Include all original accessories and packaging materials.

Once the returned product has been received and inspected, CHICASA will process the refund according to our refund procedure.

3. Mattress Trial Policy (100 Nights)

We understand that choosing the right mattress is an important decision. Your body needs time to adjust to a new sleeping surface, so CHICASA provides a 100-night mattress trial for eligible mattresses.

We recommend using your mattress for at least 30 nights to allow your body sufficient time to adapt and experience the comfort and support.

If you still feel that the mattress is not suitable between night 30 and night 100 due to comfort preferences, such as firmness or sleeping feel, please contact our customer support team.

Depending on the situation, CHICASA may provide suitable solutions, including:

A comfort solution that allows you to continue using the mattress.
A partial refund or compensation option where applicable.
Other solutions evaluated by our support team.

Please note:

Due to the nature of mattresses, once opened, expanded, or used, they cannot be compressed back into their original packaging. Therefore, opened and used mattresses are generally not eligible for standard returns.

If the issue is related to a confirmed product quality defect, CHICASA will provide appropriate after-sales support according to our warranty policy.

4. Products That Cannot Be Returned

Returns may not be accepted for products that:

Have been damaged due to improper use or handling.
Show stains, tears, odors, or other signs of misuse.
Have been modified or damaged by the customer.
Cannot be resold due to customer-caused damage.

Products must be returned in a condition that allows inspection and evaluation.

5. Furniture & Assembled Products

For furniture products:

Products that have been opened but not assembled may still be eligible for return depending on their condition.
Products that have been fully assembled, used, or damaged after assembly may not qualify for standard returns.

Please contact CHICASA before returning any furniture product.

6. Return Shipping

Before returning any product, please contact CHICASA Customer Support.

For eligible unopened returns:

Customers may arrange a return according to the instructions provided by CHICASA.
Return shipping arrangements will be confirmed during the return process.

For products with confirmed quality issues:

CHICASA will take responsibility and provide an appropriate solution, including repair, replacement, or refund where applicable.

Please do not send products back without prior confirmation from our support team.

7. Refund Processing

Once your returned product has been received and inspected, refunds will be processed to your original payment method.

Refund processing time:

Usually within 2–3 business days
In some cases, it may take up to 7 business days, depending on your payment provider.

8. How to Request a Return

To request a return, please contact:

CHICASA Customer Support
Email: support@chicasahome.com

Please include:

Order number
Product name
Reason for return
Photos or videos if the issue relates to product condition

Our team will review your request and guide you through the next steps.

Contact Us

If you have any questions about returns, please contact: