Terms & Conditions

Learn about CHICASA’s Terms & Conditions, including ordering, payment, delivery, returns, and product policies. We are committed to providing a transparent and trusted home comfort shopping experience.

1. General Information

Welcome to CHICASA.

These Terms & Conditions govern your access to and use of the CHICASA website, including browsing, purchasing products, and using our services.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return Policy.

CHICASA reserves the right to update or modify these Terms & Conditions at any time. Any changes will become effective once published on this website.

2. About CHICASA

CHICASA creates comfortable sleep essentials designed to help people turn any space into a place that feels like home.

Our philosophy is:

Make It Home.
Every Home Starts Somewhere.

We believe everyone deserves a comfortable place to rest, whether you are moving into your first apartment, starting a new chapter, building a shared home, or simply refreshing your everyday space.

Our products are designed with a focus on:

  • Everyday comfort
  • Reliable quality
  • Practical design
  • Accessible pricing
  • Easy shopping experience

3. Website Use

You may use our website for personal and lawful purposes only.

You agree not to:

  • Use this website for fraudulent activities;
  • Attempt to interfere with website security or operation;
  • Copy, reproduce, or misuse CHICASA content without permission;
  • Provide inaccurate personal or payment information.

CHICASA reserves the right to restrict access or refuse service if misuse of the website is identified.

4. Product Information

We make every effort to ensure that all product information displayed on our website is accurate and up to date.

Product descriptions may include:

  • Materials and construction details;
  • Product dimensions;
  • Available sizes and colors;
  • Comfort features;
  • Care instructions.

However, slight differences may occur due to:

  • Screen settings;
  • Lighting conditions;
  • Manufacturing variations;
  • Natural characteristics of materials.

For mattresses and textile products, minor variations in dimensions, appearance, or firmness may occur within reasonable manufacturing tolerances.

Such variations do not affect product quality or intended performance.

5. Product Availability

All products are subject to availability.

If a product becomes unavailable after your order has been placed, CHICASA will contact you as soon as possible and provide an appropriate solution, including:

  • Replacement with an equivalent product (if agreed);
  • Waiting for restocking;
  • Cancellation and refund.

6. Orders and Contract Formation

When you place an order through our website, you submit an offer to purchase the selected products.

After receiving your order:

  1. You will receive an order confirmation email;
  2. We will process and prepare your order;
  3. A purchase contract is formed when your order has been accepted and confirmed by CHICASA.

CHICASA reserves the right to refuse or cancel orders in cases including:

  • Incorrect pricing information;
  • Suspected fraudulent activity;
  • Product availability issues;
  • Errors in order information.

If an order is cancelled after payment, all eligible payments will be refunded.

7. Pricing and Payment

All prices displayed on the CHICASA website include applicable taxes unless otherwise stated.

Available payment methods will be displayed during checkout.

Payment must be completed before your order is shipped.

CHICASA reserves the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

8. Shipping and Delivery

CHICASA ships products according to the information provided in our Shipping Policy.

Delivery times are estimates and may vary due to:

  • Carrier delays;
  • Weather conditions;
  • Public holidays;
  • Customs procedures;
  • Other circumstances outside our control.

Once your order has been handed over to the carrier, tracking information will be provided whenever available.

Please ensure that your delivery information is accurate. CHICASA is not responsible for delays caused by incorrect shipping details provided by customers.

9. Mattress Delivery and Expansion

Mattresses shipped in compressed packaging require time to recover after opening.

After unpacking:

  • Place the mattress on a suitable bed frame or flat surface;
  • Allow sufficient time for expansion;
  • Avoid sleeping on the mattress before it has fully recovered.

Temporary odors after unpacking may occur due to compression packaging. These normally disappear through ventilation.

For the best experience, please follow the care instructions provided with your product.

10. Trial Period and Returns

CHICASA wants customers to feel confident when choosing their sleep products.

Return rights, including statutory withdrawal rights where applicable, are explained in detail in our Return Policy.

For mattress products, additional trial support may be provided according to the applicable CHICASA Sleep Trial Policy.

Please review our Return Policy before submitting a return request.

Products must meet the return conditions described in the relevant policy.

11. Warranty and Product Quality

CHICASA stands behind the quality of our products.

If you receive a defective, damaged, or incorrect product, please contact our customer service team with:

  • Order number;
  • Product information;
  • Description of the issue;
  • Supporting photos or videos when requested.

We will review your request and provide an appropriate solution according to applicable laws and our warranty policy.

12. Customer Responsibilities

Customers are responsible for:

  • Providing correct order information;
  • Using products according to instructions;
  • Following recommended care guidelines;
  • Checking product dimensions before purchase.

CHICASA cannot be responsible for damage caused by improper use, incorrect installation, or failure to follow care instructions.

13. Intellectual Property

All content on the CHICASA website, including but not limited to:

  • Logos;
  • Brand names;
  • Images;
  • Product descriptions;
  • Graphics;
  • Website design;

belongs to CHICASA or its content partners and is protected by applicable intellectual property laws.

Any unauthorized use, reproduction, or distribution is prohibited.

14. Third-Party Services

Our website may use third-party services to provide:

  • Payment processing;
  • Website hosting;
  • Analytics;
  • Marketing services;
  • Customer support tools.

These providers may process information according to their own privacy policies and applicable regulations.

15. Limitation of Liability

CHICASA is responsible for products and services provided according to applicable consumer protection laws.

To the maximum extent permitted by law, CHICASA shall not be liable for:

  • Indirect losses;
  • Business interruptions;
  • Losses caused by misuse of products;
  • Events outside reasonable control.

Nothing in these Terms & Conditions limits consumer rights granted under applicable law.

16. Force Majeure

CHICASA is not responsible for delays or failures caused by circumstances beyond reasonable control, including:

  • Natural disasters;
  • Transportation disruptions;
  • Government actions;
  • Labor disputes;
  • Technical failures;
  • Other unforeseeable events.

17. Governing Law

These Terms & Conditions are governed by applicable laws.

For consumers within the European Union, mandatory consumer protection rights remain unaffected.

Nothing in these Terms & Conditions removes or limits rights granted under applicable consumer protection legislation.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

CHICASA Customer Support

Email: support@chicasahome.com

Website: www.chicasahome.com