Shipping Policy
CHICASA believes creating a comfortable home should be simple and stress-free. From the moment you place your order to the moment your new sleep essentials arrive, we aim to provide a smooth and reliable delivery experience.
Delivery Areas
CHICASA currently delivers to selected European countries, including: Germany, France, Italy, Spain, Netherlands, Belgium, Poland, Austria, Portugal, Sweden, Czech Republic, Slovakia, Hungary, Luxembourg.
Some products may also be available for delivery to the United Kingdom. Currently, UK delivery is limited to selected products only.
Delivery availability may vary depending on the product and destination.
Shipping Costs
We offer free standard delivery to eligible areas within our delivery countries.
- Standard delivery areas: Free shipping
- Large and oversized items: No additional shipping fees for eligible delivery areas
- Remote or difficult-to-access areas: Delivery may not be available. If special delivery is possible, additional shipping costs may apply and will be confirmed before shipment.
Any applicable shipping fees will always be clearly displayed during checkout before completing your purchase.
Please note:
- We currently do not deliver to PO Box addresses.
- Self-pickup is currently unavailable.
Delivery Time
After your order has been confirmed, we will prepare your products for shipment as quickly as possible.
Estimated delivery times:
- Germany: 2–4 business days
- France: 2–4 business days
- Other European countries: 5–7 business days
Please note that delivery times are estimates and may vary due to holidays, peak seasons, weather conditions, carrier delays, or other unexpected circumstances.
Delivery Method
For large items such as mattresses, furniture, and other home products:
- Orders will be delivered to the entrance or doorstep of the delivery address.
- Delivery does not include carrying products inside your home.
- Appointment scheduling is currently not required for standard deliveries.
Please ensure that your delivery address is complete and accurate, and that there is sufficient space to receive your package.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can use the tracking link provided in the email to check the latest delivery status of your order.
If you have any questions regarding your shipment, please contact our customer support team:
Email: support@chicasahome.com
Delivery Issues
If your package arrives damaged or you experience any delivery issues, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide:
- Your order number
- Photos or videos of the package or product
- A description of the issue
Our customer support team will review your request and provide an appropriate solution.
Spare Parts & After-Sales Support
CHICASA provides after-sales support for our products.
For certain products, spare parts may be available through our European warehouses. If a required spare part is temporarily unavailable locally, we may arrange shipment from another warehouse to ensure you receive the necessary support.
Contact Us
If you have any questions about shipping or your order, please contact:
CHICASA Customer Support
Email: support@chicasahome.com
We are always happy to help you create a more comfortable home.