Warranty Policy

We believe that a comfortable home starts with products you can rely on.

Our products are designed with carefully selected materials and tested construction to provide lasting comfort and everyday support.

This Warranty Policy explains the warranty coverage, conditions, and claim process for CHICASA products.

1. Warranty Overview

CHICASA provides warranty support for eligible products against manufacturing defects and material-related issues that occur during normal residential use.

The warranty period begins from the date the product is delivered to the original purchaser.

This warranty applies only to products purchased directly from www.chicasahome.com

The warranty is only available to the original purchaser and is not transferable.

2. Mattress Warranty

CHICASA mattresses are designed with durable materials and support systems to provide long-lasting sleeping comfort.

The warranty covers manufacturing defects including, but not limited to:

Covered Issues

  • Significant and permanent structural defects caused by manufacturing;
  • Broken or defective internal components;
  • Defects affecting the normal use of the mattress;
  • Manufacturing-related issues with mattress materials.

3. Mattress Conditions Not Covered

The warranty does not cover issues caused by:

  • Normal wear and tear;
  • Changes in personal comfort preferences;
  • Natural softening of materials over time;
  • Minor variations in appearance or dimensions within normal manufacturing tolerances;
  • Damage caused by improper use, handling, or storage;
  • Stains, liquid damage, odors caused by external factors, or hygiene-related issues;
  • Use of an unsuitable bed frame or foundation;
  • Commercial use unless specifically approved by CHICASA.

4. Sleep Comfort and Firmness

Mattress comfort preferences vary between individuals.

Differences in:

  • Sleeping position;
  • Body type;
  • Personal preference;
  • Previous mattress experience;

may affect how a mattress feels.

A preference-related issue, such as finding the mattress too soft or too firm, is not considered a manufacturing defect.

For eligible mattress purchases, customers may refer to the CHICASA Sleep Trial Policy for comfort-related concerns.

5. Other Product Warranty

For CHICASA sleep accessories and home comfort products, warranty coverage applies to manufacturing defects under normal household use.

Examples of covered issues may include:

  • Defective materials;
  • Manufacturing faults;
  • Functional defects preventing normal use.

Warranty coverage does not include damage caused by:

  • Improper washing or maintenance;
  • Misuse;
  • Accidental damage;
  • Normal aging.

Please follow the care instructions provided with each product.

6. Warranty Claim Process

To request warranty support, please contact CHICASA Customer Support.

Please provide:

  • Order number;
  • Product name;
  • Purchase information;
  • Description of the issue;
  • Photos or videos showing the problem when applicable.

Our team will review your request and may ask for additional information to better understand the issue.

7. Warranty Solutions

After reviewing your warranty claim, CHICASA may provide one of the following solutions depending on the situation:

  • Repair of the product (where applicable);
  • Replacement of defective parts or products;
  • Replacement with an equivalent product;
  • Other appropriate solutions according to applicable laws.

The solution provided will depend on the nature of the issue, product condition, and applicable regulations.

8. Warranty Limitations

This warranty applies only to manufacturing defects and does not replace statutory consumer rights.

Your legal rights under applicable consumer protection laws remain unaffected.

Nothing in this Warranty Policy limits rights that cannot legally be excluded.

9. Product Care Recommendations

To help maintain product performance and extend product lifespan, we recommend:

  • Following the care instructions provided with your product;
  • Using products according to their intended purpose;
  • Ensuring mattresses are placed on suitable support systems;
  • Protecting products from excessive moisture and damage.

Proper care helps maintain comfort and product quality over time.

10. Contact Us

If you have questions about our Warranty Policy or need assistance with a warranty request, please contact us:

CHICASA Customer Support

Email: support@chicasahome.com

Website: www.chicasahome.com